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Lashtrays

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FAQ
Delivery information
Returns policy
Payment options
Terms & Conditions
Privacy policy

About us
Contacts
FAQ
Delivery information
Returns policy
Payment options
Terms & Conditions
Privacy policy

Welcome to Lashtrays.com - your reliable eyelash extensions supplier.

Lashtrays is created together with professional eyelash technicians to bring the best eyelash extension supplies to lashartists across the world! No private labels here at Lashtrays - only brands directly from manufacturers in South-Korea and Japan. Just read the reviews - these manufacturers really do know their game (:

As each eyelash technicians has her own techniques for doing lashes, we don't expect one brands products to suit all needs. This is why we tested over 40 manufacturers to find the very best eyelash extensions out there to find products that would suit different needs. And sure we did - the brands at Lashtrays are key to your success as an eyelash technician. These are all manufacturers own brands with long experience.

Here at Lashtrays, we value honest feedback from eyelahs technicians more than anything. This is why you will find a product review from almost all items at Lashtrays. We do not filter these in any way, as we only collect reviews from actual clients and we take all reviews directly to manufacturers so that they could keep up the good work, or in some cases, make some items better (:

We have created Lashtrays to suit eyelash technicians needs - feel free to take a look around, enjoy the best product in the world, fast delivery and extra friendly customer care.

Contact

Email: hello@lashtrays.com

Company: Lashtrays Llc

Reg. code: 14806698

Aaddress: Kalda 7, Tallinn, 11625, Estonia

VAT code: EE102192081

IBAN: EE192200221072384407

Bank: Swedbank AS, Liivalaia 9, 15040 Tallinn, Estonia

SWIFT: HABAEE2X

Write Us

Jot us a note and we’ll get back to you as quickly as possible.

Frequently asked questions

How fast is the delivery?addremove

Delivery with DHL Express (€12.95 in the EU / €14.95 outside the EU ) takes place in 3-5 work days.

How much is shipping and handling?addremove

Free delivery from €99

Delivery prices:

DHL Express in the EU: €12.95
DHL Express outside the EU: €14.95

What to do if I have a claim?addremove

If you have a claim, please contact our customer support via email at hello@lashtrays.com, indicating your name, phone number, order number and detailed description of the problem

What is your return policy?addremove

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to refuse from refunding. In such case, the products will be shipped back to customer.

To return the goods, you must submit a declaration of withdrawal to the e-mail address hello@lashtrays.com within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Worldwide delivery 3-8 days
Delivery in European Union €12.95
Delivery outside European Union €14.95
Free delivery from €99

DHL Express outside the EU €14.95addremove

Quick worldwide delivery with DHL Express courier

All orders will be shipped within 24h on working days. Once shipped, you will receive a tracking code via email.

DHL Express in European Union €12.95addremove

Quick worldwide delivery with DHL Express courier

All orders will be shipped within 24h on working days. Once shipped, you will receive a tracking code via email.

Returns policy

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

To return the goods, you must submit a declaration of withdrawal to the e-mail address hello@lashtrays.com within 14 days of receiving the goods.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

Payment options

Paypal
Credit card (Visa, MasterCard, American Express, Maestro)

Terms & conditions

Validity of contract of sale, product and price informationaddremove

The owner of the online store LASHTRAYS.COM (hereinafter referred to as the online store) is Lashtrays Llc (registry code 14806698), located at Kalda 7, Tallinn, 11625, Estonia.

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

Placing an orderaddremove

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via credit card or Paypal.

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Deliveryaddremove

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments generally arrive at the destination specified by the purchaser within 3-8 business days of the date of entry into force of the contract of sale. Delivery timings depend on delivery method chosen by customer.

We have the right to ship goods in up to 45 calendar days in exceptional cases.

Right of withdrawaladdremove

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

To return the goods, you must submit a declaration of withdrawal to the e-mail address hello@lashtrays.com within 14 days of receiving the goods.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

Direct marketing and processing of personal dataaddremove

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes addremove

All complaints made by a purchaser about the online store must be e-mailed to hello@lashtrays.com

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union

Lashtrays.com privacy policy

Valid from [01.01.2020]

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Lashtrays.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@lashtrays.com.

Created with professional eyelash technicians

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